{"securityAudit":null,"logoUrl":"/logos/chatwoot.png","id":"chatwoot","slug":"chatwoot","name":"Chatwoot","summary":"One shared inbox for website chat, email, WhatsApp, Facebook, Instagram and SMS.","type":"free_oss","hasFreePlan":false,"license":{"spdx":"MIT (core) + proprietary enterprise/ directory","type":"permissive","needsReview":true},"trust":{"status":"verified","reasons":[]},"pricing":{"model":"free","basePrice":0,"perSeat":null,"perLocation":null,"estHostingMonthly":0,"label":"$0"},"setupEffort":null,"setupLevel":"one_click","aiMaturity":"none","worksWith":[{"id":"shopify","name":"Shopify"},{"id":"slack","name":"Slack"},{"id":"twilio","name":"Twilio"}],"problemIds":["accounting-3","beauty-1","child-care-3","cleaning-2","health-practices-5","home-improvement-3","hvac-plumbing-2","landscaping-5","real-estate-2","restaurants-4","beauty-2","child-care-5","cleaning-3","real-estate-5"],"rating":null,"securityAudits":[],"url":"https://www.chatwoot.com","aiCapabilities":"Captain AI agent (auto-replies, FAQ answering, reply suggestions, summarization) on Cloud paid plans or self-hosted Enterprise; not in free Community Edition.","byoAiKey":false,"priceNotes":"Free license. Hosting estimate: $0-19 per agent on Chatwoot Cloud; Elestio from $16/mo","pricingSourceUrl":null,"priceCheckedAt":"2026-11-05","complianceFlags":[],"affiliate":false,"oss":{"repoUrl":"https://github.com/chatwoot/chatwoot","licenseSpdx":"MIT (core) + proprietary enterprise/ directory","licenseType":"permissive","licenseReview":"needs_review","copyleftNote":null,"openCoreNote":"Open-core: everything outside enterprise/ is MIT; enterprise/ is under enterprise/LICENSE. Captain AI agent is 'Not included in Community Edition' for self-hosters; self-hosted Enterprise Edition is $99/agent/mo. On Chatwoot Cloud, paid plans include monthly Captain AI credits (300/500/800), extra $20 per 1,000 credits.","stars":38942,"lastReleaseAt":"2026-10-24","latestReleaseTag":null,"backing":"Chatwoot Inc. (company).","hostedOptions":"Official Chatwoot Cloud: $0/agent/mo plan (500 conversations/mo), $19, $39, $99/agent/mo tiers. One-click: Heroku deploy button, DigitalOcean 1-click (Kubernetes), Elestio managed from $16/mo, Cloudron.","securityNote":"3 advisories in last 12 months (1 high: SQL injection in conversation/contact filter API, CVE-2026-44706; 2 medium); all marked patched. No open critical found."},"trustChecks":[{"key":"admin_verified","label":"Admin-verified listing","pass":true,"note":"Reviewed by the Catervas team: links and prices checked Nov 5, 2026","checkedAt":"2026-11-05"},{"key":"license","label":"License verified","pass":null,"note":"Mixed or custom license; waiting for admin review","evidenceUrl":"https://github.com/chatwoot/chatwoot","checkedAt":"2026-11-05"},{"key":"maintenance","label":"Active maintenance","pass":true,"note":"Last release or commit 2026-10-24","evidenceUrl":"https://github.com/chatwoot/chatwoot","checkedAt":"2026-11-05"},{"key":"security","label":"No open critical security advisories","pass":true,"note":"No unpatched critical or high advisories found. Keep it on the latest release.","evidenceUrl":"https://github.com/chatwoot/chatwoot/security/advisories","checkedAt":"2026-11-05"},{"key":"privacy","label":"Privacy and data policy","pass":true,"note":"Self-hosted: your data stays on your own hosting.","checkedAt":"2026-11-05"},{"key":"backing","label":"Company or foundation backing","pass":true,"note":"Chatwoot Inc. (company).","evidenceUrl":"https://github.com/chatwoot/chatwoot","checkedAt":"2026-11-05"}],"problems":[{"id":"accounting-3","industryId":"accounting","rank":3,"title":"Chasing client documents and information","summary":"Most firms report delays getting the documents they need from clients. Fewer than a third fully use automated reminders.","theme":"admin-paperwork","strength":1,"howItHelps":"Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients."},{"id":"beauty-1","industryId":"beauty","rank":1,"title":"Winning new clients and getting first-timers to come back","summary":"New-client visits are falling, so growth depends on bringing first-timers back. The average salon rebooks less than half of first-time clients.","theme":"marketing","strength":1,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"beauty-2","industryId":"beauty","rank":2,"title":"Missed calls and booking hassles while your hands are busy","summary":"Stylists and barbers can't answer the phone while working on a client, and over a third of salon calls go unanswered. Many clients skip booking when they can't reach anyone.","theme":"missed-calls","strength":0.6,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"child-care-3","industryId":"child-care","rank":3,"title":"Filling open seats: tours, waitlists and missed calls","summary":"Every empty seat is lost tuition, and many centers run below licensed capacity. Parents expect fast replies to calls and tour requests.","theme":"marketing","strength":1,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"child-care-5","industryId":"child-care","rank":5,"title":"Daily reports, lesson plans, billing and parent messages","summary":"Directors and home providers juggle teaching with daily reports, lesson plans, attendance, billing and family messages. Many families also need messages in other languages.","theme":"admin-paperwork","strength":0.6,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"cleaning-2","industryId":"cleaning","rank":2,"title":"Keeping clients: uneven quality and no proof of work","summary":"After labor, losing customers is the biggest worry, and many clients are cutting cleaning budgets. Inspections and proof of work help keep accounts.","theme":"other","strength":1,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"cleaning-3","industryId":"cleaning","rank":3,"title":"Winning new customers: missed calls and slow follow-up","summary":"Residential demand has softened and cleaners on site can't answer the phone. Slow replies send new customers elsewhere.","theme":"missed-calls","strength":0.6,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."},{"id":"health-practices-5","industryId":"health-practices","rank":5,"title":"No-shows, missed phone calls and scheduling friction","summary":"No-shows were medical practices' top patient-access worry for 2026, followed by online scheduling and phone access. Understaffed front desks miss calls.","theme":"missed-calls","strength":1,"howItHelps":"Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients."},{"id":"home-improvement-3","industryId":"home-improvement","rank":3,"title":"Missed calls and slow replies lose new clients","summary":"Owners are usually on the jobsite, so calls and leads wait. Homeowners say speed affects who they hire, and many expect to book online.","theme":"missed-calls","strength":1,"howItHelps":"One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs."},{"id":"hvac-plumbing-2","industryId":"hvac-plumbing","rank":2,"title":"Missed calls and slow lead response during busy seasons","summary":"Phone calls are the main source of leads, but many go unanswered while techs are on jobs. Few callers sent to voicemail leave a message.","theme":"missed-calls","strength":1,"howItHelps":"One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs."},{"id":"landscaping-5","industryId":"landscaping","rank":5,"title":"Missed calls, slow replies and customer communication","summary":"Many customers expect a reply within the hour, but few lawn and home service pros respond that fast. Crews in the field can't answer the phone.","theme":"missed-calls","strength":1,"howItHelps":"One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs."},{"id":"real-estate-2","industryId":"real-estate","rank":2,"title":"Following up on leads while you're out showing homes","summary":"Calls and web leads come in during showings and after hours. Slow or missed follow-up loses deals, and repeat and referral clients need steady nurturing.","theme":"missed-calls","strength":1,"howItHelps":"Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients."},{"id":"real-estate-5","industryId":"real-estate","rank":5,"title":"Property managers: tenant messages, maintenance and too many systems","summary":"Staff spend much of their week on paperwork, data entry and firefighting. Most juggle three or more software logins a day for tenant messages and maintenance.","theme":"admin-paperwork","strength":0.6,"howItHelps":"Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients."},{"id":"restaurants-4","industryId":"restaurants","rank":4,"title":"Driving traffic: marketing, reviews and costly delivery apps","summary":"Marketing is tied with hiring as a top pain point for operators. Diners are price- and fee-sensitive, and reviews drive trust.","theme":"marketing","strength":1,"howItHelps":"One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries."}],"integrations":[{"id":"shopify","name":"Shopify","type":"pos","note":"Slack, Shopify, webhooks and API."},{"id":"slack","name":"Slack","type":"other","note":"Slack, Shopify, webhooks and API."},{"id":"twilio","name":"Twilio","type":"phone","note":"Twilio SMS channel, API channel;"}],"setupGuide":null,"reviews":[]}