Chatwoot

AI capabilities

Captain AI agent (auto-replies, FAQ answering, reply suggestions, summarization) on Cloud paid plans or self-hosted Enterprise; not in free Community Edition.

Pricing

Free license. Hosting estimate: $0-19 per agent on Chatwoot Cloud; Elestio from $16/mo

Open source

• Code: https://github.com/chatwoot/chatwoot
• GitHub stars: 38942
• Latest release: 2026-10-24
• Hosting: Official Chatwoot Cloud: $0/agent/mo plan (500 conversations/mo), $19, $39, $99/agent/mo tiers. One-click: Heroku deploy button, DigitalOcean 1-click (Kubernetes), Elestio managed from $16/mo, Cloudron.
• Backing: Chatwoot Inc. (company).
• Open-core: everything outside enterprise/ is MIT; enterprise/ is under enterprise/LICENSE. Captain AI agent is 'Not included in Community Edition' for self-hosters; self-hosted Enterprise Edition is $99/agent/mo. On Chatwoot Cloud, paid plans include monthly Captain AI credits (300/500/800), extra $20 per 1,000 credits.
• 3 advisories in last 12 months (1 high: SQL injection in conversation/contact filter API, CVE-2026-44706; 2 medium); all marked patched. No open critical found.

Trust checks

• Admin-verified listing: Pass · Reviewed by the Catervas team: links and prices checked Nov 5, 2026
• License verified: Not checked · Mixed or custom license; waiting for admin review
• Active maintenance: Pass · Last release or commit 2026-10-24
• No open critical security advisories: Pass · No unpatched critical or high advisories found. Keep it on the latest release.
• Privacy and data policy: Pass · Self-hosted: your data stays on your own hosting.
• Company or foundation backing: Pass · Chatwoot Inc. (company).

Problems it helps with

• Chasing client documents and information: Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients.
• Winning new clients and getting first-timers to come back: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• Missed calls and booking hassles while your hands are busy: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• Filling open seats: tours, waitlists and missed calls: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• Daily reports, lesson plans, billing and parent messages: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• Keeping clients: uneven quality and no proof of work: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• Winning new customers: missed calls and slow follow-up: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.
• No-shows, missed phone calls and scheduling friction: Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients.
• Missed calls and slow replies lose new clients: One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs.
• Missed calls and slow lead response during busy seasons: One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs.
• Missed calls, slow replies and customer communication: One shared inbox for web chat, texts, WhatsApp, Facebook and email so no homeowner inquiry sits unanswered; the AI agent can answer after-hours questions and capture lead details while crews are on jobs.
• Following up on leads while you're out showing homes: Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients.
• Property managers: tenant messages, maintenance and too many systems: Puts every tenant, lead, patient or client message (text, WhatsApp, email, web chat) in one team inbox with assignment, canned replies and auto-responders, so nothing gets missed while staff are in the field or with patients.
• Driving traffic: marketing, reviews and costly delivery apps: One shared inbox for website chat, texts, WhatsApp, Instagram/Facebook DMs and email so no lead or parent message gets lost; canned replies and (paid) AI auto-answers speed follow-up with new clients, quote requests and enrollment inquiries.

Works with

• Shopify · Slack, Shopify, webhooks and API.
• Slack · Slack, Shopify, webhooks and API.
• Twilio · Twilio SMS channel, API channel;